Shipping Protection — Package Insurance
Add extra peace of mind to your order. For a small fee, we'll guarantee replacement or full refund if your package is lost, stolen, or arrives damaged in transit — no questions asked, no waiting on carrier claims.
- Instant replacement or refund if your package doesn't arrive
- Covers lost, stolen, and damaged-in-transit packages
- No claim forms, no waiting for courier investigations
- Completely optional — add it at checkout if you want the extra protection
Note: this is a store-provided protection add-on, separate from standard carrier insurance.
Shipping & delivery
Orders are processed within 1–2 business days and delivered with tracking, usually within 10–12 business days. You'll get a tracking link by email as soon as your order ships.
Returns & damage protection
Arrived damaged, defective or wrong? Email us a photo within 14 days and we'll send a free replacement or a full refund – your choice, usually without shipping anything back. EU customers can also cancel within 14 days of delivery.
Questions? Contact us
Write to us any time at mensenchante@gmail.com – a real person replies.